INFORMATION:

FAQ - Frequently Asked Questions

  • Can I buy the Nuva products also in brick and mortar shops?

    At the moment you can buy our products only on the Internet due to the their characteristics. Our idea is to create single copies and unique patterns.

    Each product is the only one and special. It is sewn by one person, from the start to the end, who is responsible for the final product. The quality of each product is controlled in a detailed way.

  • Do you ship abroad?

    Yes, we do.

    The shipping cost abroad is provided for every parcel individually. The price depends on the weight.

    Envelope 10€

    Small package 15€

    Large package 25€

  • What do your certificates mean?

    Our cottons and fillings have the Oeko-Tex Standard 100 certificate. Products with this sign do not contain substances such as: pesticides, chlorophenols, formaldehyde, allergenic dyes, prohibited nitrogenous dyes and extractable heavy metals in harmful quantities.

  • What is the filling in the Nuva products?

    Our blankets and covers are filled with an antiallergic nonwoven fabric with the weight 300g/m2. Horns are filled an antiallergic silicone nonwoven fabric with the weight 150g/m2 which is a little more stiff than the one used in blankets. Toys and pillows are filled with hollow silicon fiberfill. That is artificial down feather of high quality that does not clog and keeps elastic. Our products are safe for allergy sufferers. All our products are safe for children. The filling is Oeko-Tex Standard 100 certified.

  • How can I pay?

    You can pay in many ways – by bank transfer, or PayPal.

  • Can I return your products?

    You can return our products with providing no reason within 14 days of receiving your parcel. We accept returns only when the returned product is in as new condition. Custom made products cannot be refunded.

    In order to return, please print the form (download here), fill it in and insert in the return parcel. We do not accept COD and parcel lockers for returns.
    The refund will be made by bank transfer into your account. We refund the product and the shipping costs only after we receive the returned product.

  • Original Minky

    Is our Minky different from other polar fleece fabrics available on Polish market?

    All our products are made of the original Minky polar fleece of the Shannon Fabrics. It is a high quality fabric with the weight 400g/m2 and the pile 3 mm. It is exceptionally soft, fluffy and strongly pigmented. Washing will not affect its properties, texture or colour. The original Shannon Fabrics Minky has been tested for harmful substances and certified accordingly.

    Fake Minky products are common on Polish market. They are of poor quality and lower pile. The difference is substantial both in touch and use.
    When you buy the Nuva products you get fabrics and performance of the highest quality. You can also be sure that all our materials are safe for children.

    How to care for the Nuva products?

    Wash our products in a washing machine at 30ºC (86ºF) using a programme for delicate fabrics and with a a gentle final spin at 800. Do not hand-wash our products. Iron only cotton at temperature not exceeding 110ºC (230ºF). Do not tumble dry. Do not use fabric softeners. We recommend to wash our products before use.

  • Cookies policy
    1. The Web Service does not gather any other information automatically except in the form of the cookie files.
    2. Cookie files (so-called “cookies”) are computer data, mainly text files, that is stored in end-devices of the Website User and is intended for use with the pages of the Web Service. Typically, cookies contain the name of a website from which they come, their storage time on end-devices and a unique number.
    3. Cookies are used for the following purposes:
      • adjusting the content of Website pages to the preferences of the User, and optimising the usage of web pages; in particular they enable to define the equipment of the Website User and display the web page accordingly, adjusted to their individual needs;
      • creating statistics that help to understand how Website Users use web pages, which may lead to improvement of the structure and its content;
      • maintaining Website Users’ session (after logging in) due to which each user does not have to retype the name and password after browsing the pages;
    4. The Website uses mainly two basic types of cookies: session cookies and persistent cookies. Session cookies are temporary files that are stored in the end-device of the User until logging-out, leaving the website or turning off the software (web browser). Persistent cookies are stored in the end-device of the User for a specified time that is determined in cookie parameters or until the User deletes them.
    5. The Website uses following types of cookies:
      • “essential cookies” – those are cookie files making it possible to use the services available on the Website, e.g.. authentication cookies for Website services which need authentication;
      • cookie files ensuring security, e.g. used to detect abuses regarding authentication on the Website;
      • “performance cookies” – these are files providing information on the way the pages of the Website are used;
      • “functional cookies” – these are files helping to “remember” User’s setting and personalized User’s interface, e.g. in terms of selected font colour or size, web page design, language or region of the User, etc.;
      • advertising cookies – these are files which help to convey to the Users advertisements tailored to their preferences.
    6. Usually software for browsing websites (a browser) usually allows storing cookies on users’ end-devices by default. The Website Users can at any time change the settings pertaining to cookie files. Such settings may be changed in particularly in a way to disable automatic cookie support in the settings of the web browser or to inform each time the cookies are stored on the equipment of the Website User. Detailed information on the possibility and ways to manage cookie files are available in software (web browser) settings. Details of how to handle cookies can be found in the software setting section (of the browser).
    7. The Website Operator informs that restrictions on the use of cookies may influence some of the functions available on the Website pages.
    8. Advertisers and partners cooperating with the Website Operator can also use cookies placed on Website Users’ end-devices.
    9. More about cookies files can be found in the “Help” section of the browser menu.
  • Shipping costs

    We ship with Poczta Polska (Polish Post Office),  Free delivery on orders over 500€

    The shipping cost depends on the weight.

    Envelope 10€

    Small package 15€

    Large package 25€

  • Delivery time

    Our products are handmade in single copies. We want you to have them in the shortest possible time. However, we also want all our products to be perfect down to the last detail. The patchwork technique that we use to make our blankets is work- and time-consuming.
    Please allow 5-14 days for ready products to be shipped.

    Estimated shipping times
    North America: 5-14 business days
    Europe: 4-14 business days
    Australia, New Zealand and Oceania: 5-25 business days
    Asia Pacific: 5-14 business days
    Latin America and the Caribbean: 5-14 business days
    North Africa and the Middle East: 5-14 business days
    Sub-Saharan Africa: 5-21 business days

Promoted products

Sale on blankets continues!

Sale on blankets continues!

Product safety certificate

Product safety certificate

New mascots available on request

New mascots available on request

Sale on blankets continues!

Sale on blankets continues!