Information:

  • FAQ - Frequently Asked Questions
  • Terms and conditions
  • Payment
  • Shipping
  • Delivery Time
  • Complaints

FAQ - frequently asked questions

  • How can I pay?

    You can pay in many ways – by bank transfer, or PayPal.

  • What do your certificates mean?

    Our cottons and fillings have the Oeko-Tex Standard 100 certificate. Products with this sign do not contain substances such as: pesticides, chlorophenols, formaldehyde, allergenic dyes, prohibited nitrogenous dyes and extractable heavy metals in harmful quantities.

  • Complaints

    We do all we can to make sure our products do not have any defects. However, if it happens that our product with a defect will pass our tight control procedures, you can make a complaint.

    In order to make a complaint, please fill in the return form and send it with the original invoice or receipt and the faulty product to: Nuva Aleksandra Grzelczyk, ul. Miodowa 18 38-455 Głowienka Poland

    The complaint will be settled in 14 days. We will inform you by email or by phone how it was settled. In the case of accepting the complaint we will immediately remove the defect or change the product for a new one with no defect.

  • Returns

    You can return our products within 14 days of receiving your parcel. In order to return, please fill in the return form and send it with the original invoice or receipt and the returned product to: Nuva Aleksandra Grzelczyk, ul. Miodowa 18 38-455 Głowienka, Poland. You can also email the return form at: kontakt@nuva.pl.

    In case of a returned product the procedure is the same as with the return of a faulty product.

    The returned product should be in as new condition, it should be complete and with the original packaging and labels.

    We will refund the product and shipping costs up to 14 days of receiving the return form. The refund will be made into your account.

    We do not refund return costs.

    Custom made products cannot be refunded or exchanged.

  • Do you ship abroad?

    Yes, we do.

    The shipping cost abroad is provided for every parcel individually. The price depends on the weight.

    Envelope 10€

    Small package 15€

    Large package 25€

  • What is the filling in the Nuva products?

    Our blankets and covers are filled with an antiallergic nonwoven fabric with the weight 300g/m2. Horns are filled an antiallergic silicone nonwoven fabric with the weight 150g/m2 which is a little more stiff than the one used in blankets. Toys and pillows are filled with hollow silicon fiberfill. That is artificial down feather of high quality that does not clog and keeps elastic. Our products are safe for allergy sufferers. All our products are safe for children. The filling is Oeko-Tex Standard 100 certified.

  • Can I buy the Nuva products also in brick and mortar shops?

    At the moment you can buy our products only on the Internet due to the their characteristics. Our idea is to create single copies and unique patterns.

    Each product is the only one and special. It is sewn by one person, from the start to the end, who is responsible for the final product. The quality of each product is controlled in a detailed way.

  • Can I return your products?

    You can return our products with providing no reason within 14 days of receiving your parcel. We accept returns only when the returned product is in as new condition. Custom made products cannot be refunded.

    In order to return, please print the form (download here), fill it in and insert in the return parcel. We do not accept COD and parcel lockers for returns.
    The refund will be made by bank transfer into your account. We refund the product and the shipping costs only after we receive the returned product.

  • Original Minky

    Is our Minky different from other polar fleece fabrics available on Polish market?

    All our products are made of the original Minky polar fleece of the Shannon Fabrics. It is a high quality fabric with the weight 400g/m2 and the pile 3 mm. It is exceptionally soft, fluffy and strongly pigmented. Washing will not affect its properties, texture or colour. The original Shannon Fabrics Minky has been tested for harmful substances and certified accordingly.

    Fake Minky products are common on Polish market. They are of poor quality and lower pile. The difference is substantial both in touch and use.
    When you buy the Nuva products you get fabrics and performance of the highest quality. You can also be sure that all our materials are safe for children.

    How to care for the Nuva products?

    Wash our products in a washing machine at 30ºC (86ºF) using a programme for delicate fabrics and with a a gentle final spin at 800. Do not hand-wash our products. Iron only cotton at temperature not exceeding 110ºC (230ºF). Do not tumble dry. Do not use fabric softeners. We recommend to wash our products before use.

  • Cookies policy
    1. The Web Service does not gather any other information automatically except in the form of the cookie files.
    2. Cookie files (so-called “cookies”) are computer data, mainly text files, that is stored in end-devices of the Website User and is intended for use with the pages of the Web Service. Typically, cookies contain the name of a website from which they come, their storage time on end-devices and a unique number.
    3. Cookies are used for the following purposes:
      • adjusting the content of Website pages to the preferences of the User, and optimising the usage of web pages; in particular they enable to define the equipment of the Website User and display the web page accordingly, adjusted to their individual needs;
      • creating statistics that help to understand how Website Users use web pages, which may lead to improvement of the structure and its content;
      • maintaining Website Users’ session (after logging in) due to which each user does not have to retype the name and password after browsing the pages;
    4. The Website uses mainly two basic types of cookies: session cookies and persistent cookies. Session cookies are temporary files that are stored in the end-device of the User until logging-out, leaving the website or turning off the software (web browser). Persistent cookies are stored in the end-device of the User for a specified time that is determined in cookie parameters or until the User deletes them.
    5. The Website uses following types of cookies:
      • “essential cookies” – those are cookie files making it possible to use the services available on the Website, e.g.. authentication cookies for Website services which need authentication;
      • cookie files ensuring security, e.g. used to detect abuses regarding authentication on the Website;
      • “performance cookies” – these are files providing information on the way the pages of the Website are used;
      • “functional cookies” – these are files helping to “remember” User’s setting and personalized User’s interface, e.g. in terms of selected font colour or size, web page design, language or region of the User, etc.;
      • advertising cookies – these are files which help to convey to the Users advertisements tailored to their preferences.
    6. Usually software for browsing websites (a browser) usually allows storing cookies on users’ end-devices by default. The Website Users can at any time change the settings pertaining to cookie files. Such settings may be changed in particularly in a way to disable automatic cookie support in the settings of the web browser or to inform each time the cookies are stored on the equipment of the Website User. Detailed information on the possibility and ways to manage cookie files are available in software (web browser) settings. Details of how to handle cookies can be found in the software setting section (of the browser).
    7. The Website Operator informs that restrictions on the use of cookies may influence some of the functions available on the Website pages.
    8. Advertisers and partners cooperating with the Website Operator can also use cookies placed on Website Users’ end-devices.
    9. More about cookies files can be found in the “Help” section of the browser menu.
  • Shipping costs

    We ship with Poczta Polska (Polish Post Office),  Free delivery on orders over 500€

    The shipping cost depends on the weight.

    Envelope 10€

    Small package 15€

    Large package 25€

  • Delivery time

    Our products are handmade in single copies. We want you to have them in the shortest possible time. However, we also want all our products to be perfect down to the last detail. The patchwork technique that we use to make our blankets is work- and time-consuming.
    Please allow 5-14 days for ready products to be shipped.

    Estimated shipping times
    North America: 5-14 business days
    Europe: 4-14 business days
    Australia, New Zealand and Oceania: 5-25 business days
    Asia Pacific: 5-14 business days
    Latin America and the Caribbean: 5-14 business days
    North Africa and the Middle East: 5-14 business days
    Sub-Saharan Africa: 5-21 business days
  • Final Provisions

    10.1. In matters not covered by these Terms and Conditions, the provisions of the Polish rules of law will be applicable and in particular of the of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827) and the Act of 23 April 1964 – the Civil Code (Journal of Laws of 2014, item 121 as amended).

    10.2. Any disputes between the Customer and the Seller will be resolved by a state court with jurisdiction over the registered office of the Seller.

    10.3. All names of products offered by the Shop are used for identification purposes and may be protected and registered under the act Industrial property right, the Act on Copyrights and Related Rights.

    10.4. This Terms and Conditions are applicable for orders placed after the 25th December 2014.

    10.5. The proper use of the Website requires an information and communication system with the following characteristics:

    a) a screen with a minimum resolution of 1024 × 1024 pixels;

    b) access to the Internet;

    c) an Internet browser – Internet Explorer, Mozilla Firefox, Google Chrome with the latest update and enabled cookies files;

    d) an email address to receive electronic mail.

    10.6. The Seller reserves the right for temporary breaks in the functioning of the Website. This does not affect confirmed orders processing.

    10.7. The Customer declares that the data provided to the Seller by them, in particular, personal data, delivery and contact address are true and complete. In case the Customer changes their data, they are obliged to notify the Shop by updating it on their account at the Website.

    10.8. The Seller may change these Terms and Conditions subject to the following sentences. A change enters into force 14 days after posting information about it at the Website and after notifying Customers about the change by email. The Customer needs to accept changes in order to continue using their accounts. A change of these Terms and Conditions does not apply to orders placed before it enters into force.

    10.9. The Customer is obliged to abide by the prohibition of abuse of electronic communication means and provide through or to the Website the information

    – which cause interruption of its work or overloading,

    – which breach the rights of any third parties, generally accepted social norms or those which are non-compliant with the generally binding provisions of law.

    10.10. The Customer may withdraw from the agreement on supplying services by electronic means (the account service at the Website) by removing their account.

    10.11. The Seller reserves the right to withdraw from the agreement on providing services by electronic means at any time on 14 days notice that starts on the day when the Customer is notified by email due to significant reasons, e.g. running a business or the Shop is ceased; violating these Terms and Conditions by the Customer; failure to accept changed Terms and Conditions by the Customer within 90 days of notification about the change.

  • Personal Data

    9.1. The Seller under the provisions of the Act of 29 August 1997 on protection of personal data (Journal of Laws of 2002, no. 101, item 926 as amended) in connection with the Act of July 18, 2002 on provision of services by electronic means (Journal of Laws of 2002 No. 144, item 1204 as amended) as the data administrator is entitled to process personal data of the Customers so as to process orders and for accounting purposes.

    9.2. The Customers’ personal data is also processed for direct marketing of the Seller’s products. The Customer is entitled to object to the processing of any data relating to them for marketing purposes. The Customer may accept to receive commercial information of the Seller by email.

    9.3. The range of the Customers’ personal data is as follows: name, family name, email address, physical address, phone number.

    9.4. The Customer should provide the following data to have a complaint handled: name, family name, street, building and apartment number, city, country, phone number.

    9.5. The Seller is entitled to process Customer’s IP address for technical and statistical purposes.

    9.6. The Customer is entitled to access their personal data as well as the correction and erasure of their personal data.

    9.7. The personal data is processed subject to the appropriate technical and organisational measures which assure protection of the data being processed required by law in regard to protection of personal data including the Regulation of the Minister for Internal Affairs and Administration of 29 April 2004 on the documentation of personal data, and technical and organizational conditions which are met by devices and IT systems used for personal data processing (Journal of Laws No. 10, item 1024).

    9.8. Providing the personal data is not mandatory, but is required for supplying services electronically, placing orders or handling complaints.

    9.9 Cookie files or any other files of a similar nature are used by the Website on the terms and conditions specified in a separate document regarding the cookies policy.

  • Terms of Complaints and Warranty

    8.1. The Seller is liable to the Customer for defect of purchased products within the scope specified in the Civil Code (Journal of Laws of 2014, item 121, as amended). The Seller is liable to the Customer, if the sold product has a physical or legal defect (warranty), where a physical defect is defined as the lack of conformity of products with the agreement.

    8.2. Complaints made in writing should be sent to the Seller’s registered office address. In order to make a complaint, a defective product with invoice and a return form should be delivered to the Seller’s address: Nuva Aleksandra Grzelczyk, ul. Miodowa 18 38-455 Głowienka Poland.

    8.3. The Seller will handle the complaint within 14 days from making it and will notify the Customer in regard to the further proceeding.

    8.4. In the case where the complaint is accepted, the Seller will immediately exchange the defective product for a product free from defects or remedy the defect. The above provisions do not affect the possibility to reduce price or to cancel the order by the Customer, if the defect is material. The complaint will be handled within 14 days. In case of the product exchange, defect remedy or price reduction is not possible, the Seller will refund the Customer immediately in accordance with legislation in force.

  • Order cancelling and product exchange

    7.1. The Customer may cancel their order placed at the Website without providing any reasons and without covering costs except for the ones described in this article by sending a suitable form to the Seller within 14 days from shipping the order. It should be sent to: Nuva Aleksandra Grzelczyk ul. Miodowa 18 38-455 Głowienka, Poland or emailed at: kontakt@nuva.pl

    7.2 The Customer is not entitled to this right in cases described in the article 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827). In the event when an order is delivered in parts, the 14 day period for cancelling the order starts when the last delivery is shipped.

    7.3 Custom made products cannot be refunded.

    7.4. In the case of cancelling an order, the Customer is refunded the product and shipping costs (except for the shipping costs selected by the Customer other than the cheapest shipping method) and is obliged to return the delivered products in an unaltered state not later than within 14 days to the Seller’s address: Nuva Aleksandra Grzelczyk, ul. Miodowa 18 38-455 Głowienka, Poland. Cost of the products return is covered by the Customer. In the case of cancelling an order, the Seller returns the money immediately but no later than within 14 days after receiving the return form from the Customer.

    7.5. The return money is transferred on a Customer’s bank or PayPal account depending on how they paid for the product.

    7.6. The Customer is liable for decreased value of returned products arising from use of the products.

  • Order processing and delivery

    6.1. If the Customer fails to make payment or if the Seller does not confirm the order within five business days, the Seller will cancel the order. The Customer will be notified about this fact by email.

    6.2. The order processing starts:

    a) for orders paid by bank transfer – when payment is booked on the Seller’s bank account;

    b) for PayPal payments – when the Customer receives an automated email with payment confirmation.

    6.3. At the time when all products purchased by the Customer are complete and ready for shipping, the Seller will notify the Customer by email about the complete order. At the time when the order is shipped to the Customer, the Customer will receive the last email in regard to the order status.

    a) The order completion period for ready products is 5-14 business days.

    b) The order completion period for custom made products is from 5 to 21 business days.

    6.4. The estimated delivery time is as follows:

    Estimated shipping times
    North America: 5-14 business days
    Europe: 4-14 business days
    Australia, New Zealand and Oceania: 5-25 business days
    Asia Pacific: 5-14 business days
    Latin America and the Caribbean: 5-14 business days
    North Africa and the Middle East: 5-14 business days
    Sub-Saharan Africa: 5-21 business days

    6.5. The Customer may change and cancel their order under the conditions described below by contacting the Shop at kontakt@nuva.pl.

    6.6.  It is not possible to cancel an order which has been shipped and when the Customer has received an email notifying about the shipping. It is not possible to cancel a custom made order when the Customer has received an email with order processing confirmation.

    6.7. If an ordered product or products are not on stock, the Seller will notify the Customer about this fact by email in order to propose an alternative product, divide the order or cancer part of it or in total.

    6.8. If the Customer does not consent to an order with alternative products, the order will be cancelled in total or in accordance with the Customer’s choice.

    6.9. If in the case described in 6.7 and in accordance with the Customer’s choice the order is divided, the Customer covers shipping costs only of the first delivery. The shipping costs of other deliveries are covered by the Shop.

    6.10. Irrespective of the rights described above, if an ordered product is not on stock or if it is impossible to process the order, the Shop has right to cancel the order within 30 days from the date of the conclusion of the sale contract. If estimated processing time is longer than 30 days, the Shop has right to cancel the order within the period intended for processing this order. If the Customer has paid for their order, the Shop will refund the Customer immediately after cancelling the order.

    6.11. If the Customer fails to take any decision in the case described in 6.7, including the case when it is impossible to make contact with the Customer for circumstances the Seller is not responsible for, within 30 days from such occurrence the Seller may exercise the contractual right to cancel the order.

    6.12. If an order is cancelled in the case described in 6.7 and the Customer has paid for the order, the Seller refunds the Customer in total, or in part, if the order has been processed in part, in accordance to the binding legal provisions.

  • Payments

    5.1. The Customer may choose one of the following payment methods for the ordered products:

    a) bank transfer: due amount is transferred to the bank account indicated by the Shop given in the order confirmation email;

    b) on-line payment by PayPal on-line transfers for kontakt@nuva.pl.

    5.2. The Shop does not offer shipping services with payment on delivery.

  • Orders

    4.1. An order consists of a declaration of will made by the Customer at the Website to conclude a sale contract of products selected by them from currently available ones in the Shop and presented at the Website for the total price comprising of the prices of the selected products and the shipping costs.

    4.2. Orders can be placed 24 hours a day, 7 days a week, 365 days a year.

    4.3. In order to select products the Customer must add them to the shopping list – the cart. It is possible to verify content of the cart at any time.

    4.4. After adding all selected products to the card, the Customer clicks the “Checkout” button to proceed to checkout, then enters their shipping address and chooses delivery and payment method. The Customer concludes placing their order by clicking the “I ORDER WITH OBLIGATION TO PAY” button after which the order is transferred for Seller’s confirmation. In case when the Customer places their order as a guest (that is without registration), before clicking the “I ORDER WITH OBLIGATION TO PAY” button, they are obliged to review the Terms and Conditions and agree to process their personal data according to the principles defined below.

    4.5. Before confirming their order by clicking the “I ORDER WITH OBLIGATION TO PAY” button, the Customer may change products in the cart and details regarding their contact, shipping and invoice information.

    4.6. The Seller, by presenting their products at the Website and till the Customer clicks the “I ORDER WITH OBLIGATION TO PAY” button, informs the Customer in a clear, comprehensible way about:

    a) main characteristics of their products;

    b) the Seller’s identifying information and in particular about their name, address, phone number, an office which registered their business and their registration number;

    c) address proper for complaints;

    d) total price comprising of all particular prices and in particular taxes, shipping costs, delivery method and payment date;

    e) shipping date and method, the complaints procedure;

    f) cost of returning the products covered by the Customer;

    g) method and date for returning products, the return form content and information about return;

    h) obligation to deliver the products without defects;

    i) whether it is possible to return faulty products and how;

    j) possibility of out-of-court complaint settlement methods, claiming damages and information on access to these procedures.

    4.7. The Seller confirms the order placed by the Customer at the Website after the Customer clicks the “I ORDER WITH OBLIGATION TO PAY” button and then again by email sent to the Customer with the order information.

    4.8. The order confirmation includes a link to an on-line payment service.

    4.9. The Shop may contact the Customer by phone or by email in regard to placing or proceeding their order.

    4.10. In case of any inaccuracies in the message confirming the order, the Customer may contact the Seller at: kontakt@nuva.pl providing the order number.

    4.11. The order is delivered to the address indicated by the Customer in their order.

  • Account Registration at the Website

    3.1. Placing orders is also possible without prior account registration at the Website.

    3.2. Account registration by the Customer at the Website consists of providing the following information in the registration form: login, email address and password necessary for processing orders referred to in § 4, accepting the Terms and Conditions and clicking on the “register” button. The registration condition is to accept the Terms and Conditions and giving consent for the processing of personal data under the rules set out below.

    3.3. After registration an account is created for the Customer that allows to identify their activities on the Website, including placing orders.

    3.4. The Customer can access their account with a login and password valid for their account. The password should be kept confidential and should not be shared with any third party.

    3.5. An account deactivation is possible at any time. In order to deactivate an account, an email should be sent with such request at: kontakt@nuva.pl. An account deactivation does not have effect on processing ordered products which have been confirmed by the Seller. (A sale contract has been concluded which does not deprive the Customer of the right to withdraw from the contract under the rules stipulated in these Terms and Conditions).

    3.6. The account provided by the Seller on the Website is free.

    3.7. The Seller may suspend an account temporarily or deactivate it totally with one week’s notice by email when the Customer uses their account in violation of the Terms and Conditions or when it is used not for the intended purpose.

  • General Sale Conditions

    2.1. The sale of products offered by the Shop takes place concluding a sale contract via the Internet. A sale contract is concluded when the Customer places an order by on-line form and the Seller confirms the order.

    2.2. The product price shown on the on-line Shop is provided in Euro € and includes taxes. The given prices do not include shipping costs which are shown when placing an order.

    2.3. After placing an order by the Customer the Seller immediately confirms receipt of the order and accepts it for processing. The receipt of the order and accepting it for processing is concluded by sending an email by the Seller to the Customer to the email address given by the Customer while placing the order. The email contains at least confirmation of receipt of the order and accepting it for processing and confirmation of concluding a sale contract. At the time the Customer receives this email the sale contract is concluded.

     

  • Gemeral Conditions

    1.1 The owner of the on-line shop operating at the Website www.nuva.pl (the “Website”) is: Aleksandra Grzelczyk running their business under the name Nuva- Aleksandra Grzelczyk with its headquarters at ul. Miodowa 18 38-455 Głowienka, Poland, NIP (tax identification number) PL684-198-28-49, REGON (statistical identification number) 061690201, email address: kontakt@nuva.pl, phone: +48 609 962 972, entered into the Central Registration and Information on Business of the Republic of Poland kept by a competent minister of economy, (the “Seller”)

    1.2. The Seller runs an on-line shop (the “Shop”) via the Website where they sell products and provide electronically supplied services via the Internet. These Terms and Conditions set out the rules for using the Shop. As far as electronically supplied services these Terms and Conditions are the regulation referred to in the art. 8 of the Act of 18 July 2002 on provision of services by electronic means (Journal of Laws of 2013, item 1422, as amended).

    1.3. The buyer of products offered in the Shop is an adult user who has full capacity to enter into legal transactions who opened their account at the Shop and who placed an order (the “Customer”).

Other news

Promocja na kocyki trwa!

Promocja na kocyki trwa!

Certyfikat bezpieczeństwa produktów

Certyfikat bezpieczeństwa produktów

Nowe maskotki dostepne na zamowienie klienta

Nowe maskotki dostepne na zamowienie klienta

Promocja na kocyki trwa!

Promocja na kocyki trwa!